- is a part of quality management focused in providing confidence that quality requirements will be fulfilled. There are internal and external audits:
Internal Audit – may be performed by dedicated auditors from finance or quality departments or by personal engage by the manager responsible for the results of the process. External Audit – may be performed by costumers or regulators or by independent third parties.
It tells us whether there has been a change in performance. Change is a constant. Before we measure we need standards, targets, requirements etc. we can use to judge the results of measurement, in fact there is little point measuring anything unless we have a clear idea of what we are looking for.
Three states of nonconformity:
– is when conditions are present that may cause nonconformity if no action is taken. Actual Nonconformity
- is a verified non-fulfillment of a requirement.
- is when there is the possibility that conditions could have caused nonconformity.
Is the term used to describe the action of removing an actual or suspect nonconformity in a product before its acceptance. As correction is applied before a product is completed, actions intended to restore, recover or remedy the situation are inappropriate as a conforming condition has not been reached. Remedial Correction
Is the term used to describe the action of removing an actual nonconformity in a product that was previously deemed conforming. Recovery Action
Is the action of seeking out products with the same characteristics as those found nonconforming. Corrective Action
Is the term used to describe the pattern of activities that traces the symptoms of actual or suspect nonconformity to its cause, produces solutions for preventing its recurrence, implements the change and monitors that the change has been successful. Containment action
Removes an immediate cause thus...
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